This policy applies to all orders placed on active-techs.com and delivered in Lebanon.
Returns
Active Tech Solutions does not accept returns or refunds for a change of mind. Before delivery, our engineers check on WhatsApp that the product matches your system, so you receive the right item the first time.
Warranty
Products are covered by the manufacturer’s warranty. If a product has a manufacturing defect, it is repaired or replaced according to the warranty terms of its brand. The warranty period depends on the brand and the product and is confirmed with your order.
The warranty does not cover damage caused by wrong installation by a third party, misuse, overload, water or physical damage.
How to make a warranty claim
Contact us on WhatsApp at +961 81 575 845 or +961 71 610 675 with your order number and a photo or video of the issue. Our team will tell you the next step.
سياسة الترجيع والكفالة
لا نقبل ترجيع المنتجات أو استرداد المبلغ بعد الشراء. المنتجات مشمولة بكفالة الشركة المصنّعة، وأي عيب مصنعي يتم تصليحه أو تبديله حسب شروط كفالة الماركة. للتواصل: واتساب 81575845 أو 71610675.